Dealing....

So, like yesterday I'm working today, thankfully not short, but still dealing with the same stuff. In nursing you deal with a lot of family members of patients and are usually targeted several times a day with different issues that the family has. Now, I'm sure every nurse doesn't mind this as long as the families are nice and thankful and don't keep coming to you with the same issues all the time. However, every now and again you get the annoying, adamant, screeching, daughter-in-law or some other demanding family member that just totally ruins your day. What can you do, you just smile and nod your head (when your really thinking........). Some family members contradict themselves by yelling one day at the staff, then bring chocolates and donuts the next. So what do they really mean??? Are they killing you with kindness? or hoping you'll give extra care to their loved one? or maybe it is just an "I'm sorry" but they never said it. So you see, the health care profession can be very interesting and learning to deal with family is just apart of it.